If you experience a manufacturing defect within the first 30 days of receiving your order, we will gladly replace your brush or beauty product. Please email firstname.lastname@example.org to make your request. Make sure to include your order number in the email. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of receiving your return. We'll notify you via e-mail of your refund once we've received and processed the returned item. If your return is not due to our error, we will deduct the shipping costs from your refund. Please note: We will only refund purchases made from our website. Other than for manufacturing defect, all purchases are final. Thank you for your business.