If you are not 100% satisfied with your product within the first 30 days of receiving your order, we will gladly replace your brush or beauty product. Please email firstname.lastname@example.org to make your request. Make sure to include your order number in the email. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of receiving your return. We'll notify you via e-mail of your refund once we've received and processed the returned item. You should expect a full refund. Please note: We will only refund purchases made directly from our website. Thank you for your business!